Frequently Asked Questions

How to buy
Q: How do I place an order?

It's easy and secure! Just add the pearl you prefer in the shopping cart by clicking on the "add to cart »" button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.

Q: Should I register as a member?

No, you don't have to register as a member. But if you register, you will benefit more from our shopping cart system, and the whole status of your order process etc.

Q: Is ordering online safe?

Yes it is. With lovelypearl.com, ordering online is safe. We use the latest security technology to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Q: What's the best way to contact you?

You can reach us by e-mail, phone or fax.
Phone: +544 Fax: +644 E-mail: sale@lovelypearl.com

Q: What is the minimum order?

No minimum for your order. Yes, you can even order one pearl!

Quality Guarantee
Q: Why your prices can be so low?

We buy loose pearls directly from pearl farms in China, and we sell them only through the Internet and bypass any middlemen. That lets us keep our overhead very low. Final, we have developed proprietary computer programs to automatically handle much of the order fulfillment. That cuts our costs even more. These are the reasons we have the best values you will find anywhere.

Q: What is your guarantee policy?

Our guarantee policy means that if you are not satisfied with any item you receive you can simply mail it back to us. For more information about return policy, please refer to the shipping and returns page.

Q: Can I return a pearl?

We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied, we will gladly accept a return for exchange or for refund, provided that we are notified within 30 days of receipt of the pearl.

Q: How do I return a pearl?

It is compulsory to contact us before returning a pearl.

Payment
How can I pay for my pearl?

You can pay for your pearls with a credit card, PayPal, WesternUnion or bank transfer. All payment methods are acceptable through related secured page, you may decide to pay it following the instructions, or just submit an inquiry.

Q: Can I pay by credit card? Is it secure?

A: We accept credit card payment via www.PayPal.com secured Web page. No people ever see your credit card information as it is all done electronically.This is the safer and easier way to pay for the things you love.

Q: Should I pay upfront for the pearl or when I receive it?

We will start the production after your payment confirmation. All online transactions work this way, and we provide 100% money back guarantee, Zero% worrying!

Q: How do I return a pearl?

It is compulsory to contact us before returning a pearl.

Delivery
Q : What do I pay for shipping?

The shipping is free to anywhere in the world. A list of countries we deliver.

Q: How do you ship pearls?

All items are carefully packaged to prevent damage during transit. lovelypearl.com ships with a variety of carriers (TNT/DHL/UPS/FedEx etc) to provide the best service for our customers.

Q: When should I expect to receive my shipment?

It takes about 14 to 16days for production, and extra 3 - 4 days for delivery by carriers. Any variances will be confirmed to you by separate email. You will be sent an unique tracking number so that you can track the progress of your shipment online.

Q: Since shipping is free, does that cover customs or taxes?

As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99.9% of the pearls arrive untaxed.